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Cell e-TAC (On-Line Technical Assistance Centre) provides our authorized partners, reseller or customer with an on-line help desk via internet access to 24-hour-a-day, 7-day-a-week technical support from our experienced technical support engineers. Cell e-TAC could support for our Cell product documentation/FAQ, general enquiry, product technical support, support case tracking system and as well as the product maintenance or RMA services through a easy web access:
e-TAC Support
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A web-based support case tracking system is designed for easy communication during technical support or problem events occurred. Partners could report any engineering or technical cases with severity levels, escalation procedures to Cell support team and keep track the update with appropriate frequency.
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Product Resource Center provides a central location for partner to download product documentation, specification, technical support bulletin, software update patch, signature update and other important product-related files.
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FAQ provides a searchable knowledge base for Cell product installation or deployment with description of problems, common symptoms, and suggestion solutions based on previous support experiences. Cell e-TAC always update and input the common knowledge and technical know-how for partner to ensure and smooth the product installation, deployment or testing process without any problems.
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Routine signature update, software upgrade patch or bug fixes are provided to partner's field engineers for consistently and regularly upgrades Cell product.
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Coming Soon !
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